faq

How is shipping calculated?
Shipping is calculated at checkout and is based on your location and the size of the artwork being purchased. Please ensure you select the correct option applicable to your delivery address/location.

Do you ship internationally?
Yes, please email us your address (country and postcode/zip code) and specify the particular painting you are interested in so we can obtain a shipping quote for you.

What do shipping costs cover?
All artworks are professionally packaged by Pack & Send who coordinate delivery through a chosen provider. The artwork is also insured (many couriers do not offer insurance), and a tracking reference will be provided. 

We do not mark up shipping costs as quoted by Pack & Send, nor inflate artwork prices to cover shipping costs. A copy of the shipping quote can be provided upon request.

Delivery of damaged artworks
In the event of damage, clients must provide photographs of damage to both packaging and item. Insurance is only payable on the sale price of the damaged item, not shipping price.

Can I return my original artwork after purchase?
There are no returns or refunds on original artworks.

Collaborations and stockist enquiries?
We would love to hear from you! Please email Chalie direct via the 'contact' page and tell us about yourself and/or your gallery/store. 

Do you sell prints?
Currently, we do not offer prints.

What is the colour featured in Chalie's paintings with a dark background?
Deep dark blue - not black.